Senior AWS Connect Developer

Omm IT Solutions
Windsormill, MD
14 May 2024

Vacancy expired!

Description of Work: The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. Tasks include:

  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
  • Support and enhance existing processes based on new requirements or upgrades
  • Facilitate requirements gathering, review and document requirements
  • Design and develop solutions within the ServiceNow environment
RequirementsBasic Qualifications: Minimum knowledge, skills, abilities needed.
  • Bachelors Degree and 7 years of work experience, Masters Degree and 5 years of work experience, or 11 years of relevant experience in lieu of a degree
  • 7 years of hands-on experience working with AWS Cloud platform
  • 5 years of experience working with large enterprise framework
  • 5 years of hands-on experience working with Amazon Connect
  • 3 years of experience designing and developing ServiceNow process workflows
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Must be able to obtain and maintain a US Public Trust clearance
Preferred Qualifications:Candidates with these skills will be given preferential consideration.
  • Working knowledge of WebRTC & SIP
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.
  • ID: #40851279
  • State: Maryland Windsormill 21244 Windsormill USA
  • City: Windsormill
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-05-14
  • Deadline: 2022-07-12
  • Category: Et cetera