Senior IT Manager

22 Jun 2024

Vacancy expired!

Our client is hiring an IT Product Manager on a contract basis.

Work Location:

100% remote for now - DMV area is preferred, not required. May require travel for activations on a limited basis.

Summary:

The Sr. Manager Venue Management Applications will be responsible for managing and developing software products essential to operating a venue. The scope will focus initially on dining venues, and may also include spas, golf courses, activities and any similar venue that requires reservation management, menu and online ordering, offers and coupons, loyalty programs, digital payment acceptance and digital receipts. This role will play a pivotal role in growing the suite of product offerings that the company can offer venue operators. These products are B2B2C service, are agnostic to existing reservation systems and point of sales (POS) systems, and can integrate into the company's flagship products like the company's app, website and other customer touchpoints.

Required Skills:

- We want someone who is proactive, independent, and has a drive for results (shown through KPIs for previous roles on resume). experience with APIs. - Experience in IT/Digital. - Experience in agile product management - building roadmaps, delivery schedules, and executing. - Has strong project/program management skills and has overseen cross functional teams of internal and external partners. - Strong problem-solving skills and able to work with technical partners to come to a solution. - Excellent communicator, both written and spoken. Ability to prioritize and communicate priorities to leadership and cross functional teams, including external partners. - Ability to see the big picture and break down product delivery into manageable technical implementations while delivering value and moving towards the final goal. CANDIDATE PROFILE • 5+ years in Digital Product Management. Experience with P&L responsibilities and Project/Program Management. • Managed budgets over $2 Million. Has the ability to estimate workload, appropriately distribute funds and manage spending. • Has built product/feature roadmaps and delivery schedules. • Has strong project management skills and has overseen cross functional teams. • Ability to prioritize and communicate priorities to leadership and cross functional teams, including external partners. Ensure they get completed in an order that drives the most value for the customer and the company. • Ability to see the big picture and break down product delivery into manageable technical implementations while delivering value and moving towards the final goal. • Ability to pivot from existing plan to address any unforeseen circumstances and maintain calm within the development team. • Ability to work in an Agile/Scrum software development practice. • Ability to identify new opportunities to drive better customer experiences and/or incremental revenues. • Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations. • Manage and understand Key Performance Indicators (KPIs) and make data driven decisions. • Strong problem-solving skills and able to work with technical partners to come to a solution. • Strong understanding application development and operating systems and their native capabilities. • Technical understanding of content management systems, data call flows, data layers, security, caching, APIs, micro services, SDKs, data networks and data bases (cloud). • Has a Global Mindset, understands that the products and services are used differently across our global customer base and that we must tailor or products to best meet their need while maintaining operational efficiencies. JOB Description Specifics: 1. Understand the business customers needs and market trends for the services needed by venues. 2. Communicate with venue operators and facility vendors to gain insight. 3. Maintain regular cadence with Global Operations business units for Food & Beverage, Golf, Resorts, Spa, Meeting Services with our HQ teams, Continents and countries. 4. Develop, own and maintain product and feature roadmap. 5. Design and build applications with agile development teams. 6. Develop platforms that support 3rd party capabilities or content. 7. Build features for modular consumption (SDKs, APIs, etc.) for Mobile Apps, Web, Chrome OS etc. 8. Write requirements and project manage them to completion. 9. Ensure venue system interfaces have access to features developed. 10. Hardware approval and hardware vendor management. 11. System specifications, ie. Minimum system requirements to runs our service. 12. Complete QA in test environments. Maintain a test environment. 13. First Office Application (FOA) for each unique permutation of property systems. 14. Global Operations UAT and deployment hand-off. 15. Customer user guide and version control. 16. Release management of software updates. Change control and customer communication briefs. 17. Sale and adoption of service. Marketing of the capabilities to properties. 18. KPI definition and tracking.

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The post Senior IT Manager appeared first on TSR Consulting Services.

  • ID: #43486844
  • State: Maryland Bethesda 20817 Bethesda USA
  • City: Bethesda
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-22
  • Deadline: 2022-08-20
  • Category: Et cetera