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Description:Required Qualifications: 5+ years of experience in an information technology environment o 3 years of experience in information technology focused on IT Operations that include troubleshooting complex network, server, storage, and/or application issueso 2 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes Undergraduate degree or or equivalent experience/certification Ability to cover shifts in a 24x7x365 environment and on-call responsibilitiesPreferred Qualifications Demonstrated experience working with ITSM suites, e.g. ServiceNow Experience in varied technologies (e.g. telecommunications, client server architecture, eCommerce infrastructures, enterprise and workgroup server platforms, Web applications, etc.) Demonstrable experience with various monitoring, performance, or capacity tools Ability to create constructive relationships, influence, and communicate with varying levels of associates and management. Ability to solve complex, cross-functional issues Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies. A high degree of curiosity and a drive to seek more efficient ways of delivering service ITIL Foundations v3 CertificationCORE WORK ACTIVITIES Technical Provide integrated management and coordination of various IT processes, including Change, Release and Problem Management processes Utilize technical environment knowledge to assure services and components are designed and delivered to meet their availability targets. Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. Provide a holistic view of the environment and make recommendations to improve overall service. Participate in system or application triage with support teams and / or vendors as necessary Document incident root cause and communicate to stakeholders Work with various technology teams to identify and implement lessons learned from each event Monitor and reports on SLA adherence and team performance to published metrics Monitor and reports on infrastructure trends and uptime metrics Provide accurate and timely communications to ensure team alignment during incident response and change/release execution.Additional Skills & Qualifications:The Service Availability Manager executes the IT Incident Management process and facilitates the execution of Change, Release and Problem Management processes. Additionally, the Service Availability Manager ensures the IT Communications Plan is executed and provides feedback for improvements. The Service Availability Manager also coordinates services from third-party providers or vendors and participates in establishing the required service level agreements and tracking related performance.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time