Vacancy expired!
Overview
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.IMG is hiring a full-time Service Desk Specialist with TS/SCI at its Fort Meade, MD location.ResponsibilitiesAn I2TS3 Service Desk Specialist:- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Possesses comprehensive knowledge of desktop operating systems and applications
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 15 days of personal leave plus paid federal holidays
- Professional development and training assistance