Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD.Must be a US Citizen DoD Secret Clearance requiredNon-remote (relocation incentive available)The Service Desk Technician (Associate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.  Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Job Responsibilities:Provide Tier I and Tier II technical support for hardware and software.Recommend system modifications to enhance the usability of Information Systems and network resources.Route and escalate requests to Tier III and other teams for quick customer issue resolution.May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.Work with customers to develop new value-added programs and data solutions with existing structures and new requirements.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.