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Position Description:
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best industry practices
- Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
- Participate in discovery sessions and process definitions with team lead and other developer
- Collaborate with Junior ServiceNow application developer in implementing solution design per customer requirements and using best industry practices.
- Develop common UI components for re-use across the application portfolio, leveraging Angular JS
- Ensure code is in compliance with architectural standards and future direction
- Collaborate with UX engineers and designers to implement markup/designs
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- Masters or Doctorate degree may substitute for required experience
- 5 years of direct development experience with ServiceNow
- Direct development experience with the ServiceNow platform that includes scoped/custom application development.
- Experience in custom inbound and outbound REST and SOAP integrations.
- Experience configuring and customizing all aspects of ServiceNow - UI Actions, UI Policies, UI Pages, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups, Service Catalog, Reports, Dashboards, Inbound Actions and Notifications.
- Experience designing and developing ServiceNow process flows and workflows
- Performance Analytics experience
- Experience with importing and exporting data to ServiceNow using data loads, transform maps and XMLs.
- Strong verbal and written communication skills
- JavaScript design patterns (AMD, etc.)
- ServiceNow Certified Application Developer (CAD)
- Good HTML/CSS/JavaScript/Angular JS/Bootstrap 3 framework experience
- ServiceNow Service Portal and widgets development experience
- 508 compliance understanding
- Proven experience developing ServiceNow scoped applications
- Certified Application Developer Certification
- Micro-Certification in Performance Analytics
- ServiceNow Certified System Administrator (CSA)
- Familiarity or knowledge with older service management systems, like HESK.
- Knowledge of Responsive Design
- Experience with process flow documentation creation
- Master's degree and 5+ years of experience in a training-related field or bachelor's degree and 7+ years of experience in a training-related field
- Certifications: ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD)