ServiceNow Product Manager

Innova Solutions, Inc
Silverspring, MD
20 May 2024

Vacancy expired!

Innova Solutions is immediately hiring for a

ServiceNow Product Manager

Position Type: Contract

Duration: 12+ Months (High Possibility of Extension up to 2 year)

Location: Silver Spring, MD

As a ServiceNow Product Manager, you will:

Job Description:
  • Experienced in drafting & reviewing business requirements for integrating ServiceNow across enterprise portals for case/incident management2. Project management of minimal to complex legal matters pertinent to deliveries associated with ServiceNow Integrations3. Must be adept in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely4. Must be an expert in agile methodologies5. Organize and coordinate with stakeholders across several lines of business gathering information and requirements on projects6. Research user stories and requirements to summarize statutes and business flows using a variety of tools such as BPMN (Business Process Model & Notation), VISIO or Power Point.7. Participate in JAD sessions and review scope on project artifacts such as Process Flow Documents (PFDs), Entity Relation Ship Diagrams (ERDs), Dataflow Diagrams (DFDs), test plans and policy and procedure manuals.8. Provides direction and insight to the UAT teams on the correct behavior of test cases9. Handles day-to-day escalations and quickly addresses them working with IT and other impacted teams.10. Review customer feedbacks on a day-to-day basis and work with the IT development team to have any issues fixed.11. Experienced in planning and preparing for meetings, documenting information obtained during the meetings, identifying and communicating and tracking action items and ultimately making sure all commitments are met timely.12. Experienced in developing presentations using PowerPoint, Excel and Word and prepares, updates applicable meeting materials (i.e. Matrices, Charts, etc.);13. Well versed in database schemas and mapping.14. Well versed with the product 360 life cycle and experienced in setting milestones, MVPs and measuring the success of each MVP by securing and sharing the metric and the KPIs achieved.

    DESIRED SKILLS:Product Management Experience of 3 to 5 years as a Product Manager/Owner handling large and complex projectsKnowledge of Case/Incident ManagementKnowledge of Service Now, Integrations and Routing

    EDUCATION/CERTIFICATIONS:Bachelor’s Degree with strong academic performance, advanced degree preferred.Proven interpersonal and communication skills, both written and verbal with a strong background of organizational skills and attention to details.Ability to work in an agile, deadline-driven environment and handle multiple priorities in an efficient mannerSelf-starter with great analytical, qualitative, quantitative and problem solving skills, with the ability to make well thought out decision.Experienced and well versed with all phases of the software development life cycleMust be skilled in reviewing user stories, business and system requirements to clearly differentiate functional vs non-functional requirements.High level of competence with BPMN (Business Process Model & Notation), MS Office, including advance Excel skills

    • Expected Shift: 8-5 EST

    Technical Skills: Product Management, ITIL/ITSM, ServiceNow Integration

    Qualified candidates should

    APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

    ASK ME HOW.

    Thank you!Mohd SaqibSr. Associate

    PAY RANGE AND BENEFITS:

    Pay Range: $70 - $80 per hourPay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

    ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

    Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MS

    Website:

    Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
    • ID: #49972725
    • State: Maryland Silverspring 20901 Silverspring USA
    • City: Silverspring
    • Salary: $70 - $80
    • Job type: Contract
    • Showed: 2023-05-20
    • Deadline: 2023-07-18
    • Category: Et cetera