DescriptionThe Digital Modernization Sector has a career opportunity for a ServiceNow Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment.As ServiceNow Trainer is responsible for planning, developing and delivering training programs for technical products or solutions. Duties may include analyzing training needs and developing programs to address them; evaluating third party training providers; developing training guides, training materials, course content and methodology; and managing delivery of training across multiple formats. May also evaluate efficacy of training and application of knowledge, provide train-the-trainer programs and qualify trainers for content delivery.Primary Responsibilities
Works to achieve key project/program objectives and deliverables
Responsible for understanding entire projects or processes spanning multiple technical areas
Communicates with internal team members across multiple areas and client team members
Effectively communicates with the customer and external parties external.
Develops training material to include but not limited to training videos, user guides, and cheat sheets
Actively engages with the project team to know and understand the work being developed throughout each sprint
Participates in scrum team ceremonies
Basic Qualifications
Requires a US Citizenship
Must hold an active DoD Secret clearance
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 - 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree
The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks
Ability to multi-task and self-assign work in a fast-paced environment
Strong communication skills that enable proactive and effective collaboration with a virtual team, including
The ability to clearly articulate status and present to both customers and program leadership. Candidate
Shall have the ability to develop and present management level briefings
Demonstrate potential and willingness to learn and adapt to rapid changes in technology
Previous experience creating and developing training material, training videos and facilitating training sessions
Preferred Qualifications
Experience with the ServiceNow application
Experience or familiarity with Agile development
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc
Experience with JIRA and Confluence
Understanding of ITIL foundation or ITIL certified
Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test
Experience working with multi-disciplinary technical development teams
Experience moving from a legacy application to a new application
Original Posting Date:2024-03-25While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $61,750.00 - $111,625.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#FeaturedjobREQNUMBER: R-00131920All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Full-time