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Job DescriptionInsight Global is looking for a Sr. IT Technical Writer to support a large healthcare payer out of Baltimore, MD. This Sr. IT Technical Writer plays a pivotal role in ensuring customers have access to clear and comprehensive documentation that empowers them to make the most of our products and services. The Sr. IT Technical Writer is responsible for creating and maintaining technical documentation for the company's IT Department. This role involves collaborating closely with cross-functional teams, including product managers, engineers, and subject matter experts, to produce user-friendly and accurate documentation. This person is responsible for mentoring and providing guidance to junior writers, contributing to the overall success of the documentation team. This position will oversee the design and operation of the Document Repository to include all template design, version considerations and review schedule. The Senior IT Technical Writer will lead project requirement meetings and assign junior members of the team to projects for documentation purposes. This role will be responsible for all final sign offs on documentation and will interface with management weekly on documentation progress as well as project progress. All document type creation will be at the discretion of the Senior IT Technical Writer to include Statements of Work, Technical Diagramming, Page 2 Training Guides, Administrator Guides, etc. The Senior IT Technical Writer will be the subject matter expert on all aspects of the document lifecycle and client engagement.Additional responsibilities include but are not limited to:
Work and communicate effectively with software engineers and product managers to write and maintain high-quality documentation
Plan, write, proof, edit, and revise state-of-the-art technical information and documents, including user manuals, configuration/installation instructions, tutorials, test plans, product specifications, and FAQs
Assess the needs of diverse target audiences, including non-technical users, system administrators, and programmers and develop documentation accordingly
Transform complex documentation into simple concepts that are easy to understand by the end-users
Solicit and evaluate the user feedback to retrieve information on documentation and use it to enhance usability
Analyze the metrics used for training and assess the customer feedback to align them with future documentation revisions and modifications
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements Bachelor's degree in Technical Communication, English, Computer Science, or related field. Minimum of 7 years' experience as an IT technical writer. Working independently, not looking for someone who needs constant direction/reporting to Proficiency in documentation tools such as Microsoft Word, Microsoft SharePoint, Adobe FrameMaker and Confluence Familiarity with industry-specific regulations and compliance requirements such as HIPAA, NIST (National Institute of Standards and Technology) and CMS (Centers for Medicare & Medicaid Services) Experience in documentation (software desktop publishing, online, and/or technical) and content management, preferably within a corporate training setting or healthcare industry. Experience working in a managed care, health care, or similar environment. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Full-time