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Job Family :Systems Engineering (Digital)Travel Required :NoneClearance Required :Ability to Obtain NACIWhat You Will Do :
Familiarity and practical application of advanced principles of ITIL/ITSM.
Participate in systems engineering activities (in a support role) which include one or more of the following: Concept of Operations formulation, requirements definition, system analysis and design, validation and verification, system integration and, system performance analysis.
May participate in risk management and preparation of technical reviews.
Provide guidance and direction into the support of O&M activities and associated best practices
Manage, track, report, process and assign support tickets or change requests daily.
Knowledge of government security policies and general vulnerabilities management.
Attend change, problem management, AAR and other review boards as required.
Monitors system health and configurations in order to ensure system health and functionality as well as remediate problems/issues in a timely manner.
Monitor incident trends and coordinate process improvement proactive resolution processes.
Develop, implement and enforce process and SOP’s for O&M and incident response.
Ability to present to executive management incident debriefs and root cause analysis reports.
Must be familiar with source and artifact control, configuration and knowledge management.
Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work.
What You Will Need :
BA/BS degree with at least 6-8 years of experience. In lieu of degree, 4 years of additional experience in a related field
6-8 full-time years of progressive operations experience into an enterprise setting, including demonstrated O&M experience (advanced troubleshooting, patching, hardening, etc.).
6-8 full-time years of progressive Linux expertise leading to RHEL7 & 8 required.
Extensive (5+ years) infrastructure and Linux/Unix based application support experience.
High proficiency (5+ years) of script writing in Perl, Python and various shells.
3+ years of progressive VMware experience.
Able to perform rotational on-call support in a 24x7x365 operational environment.
Ability to manage multiple competing priorities effectively.
Excellent written and oral communication skills.
U.S. Citizen or Green card is required for the position.
Candidate must successfully pass a Federal Background Investigation.
What Would Be Nice To Have :
Current or previous government contract experience
VMware VCP Certification
Dell Infrastructure expertise
Ansible Platform experience
Satellite experience
BigFix hands on experience (patching)
NetApp experience
ServiceNow experience
The annual salary range for this position is $99,000.00-$148,500.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Full-time