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Job Family: Customer ServicesReq ID: 371205Sr. Service Specialist – Smart Buildings/AutomationWho designs your future? You do.Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!Join our team! Recognized by Fortune as World’s Most Admired Companies 2020Our Culture: At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.What you will do for Siemens Smart Infrastructure:Under the direction of your supervisor, you will conduct preventive maintenance, repair, installation, commissioning, and general servicing of HVAC control systems (including detailed troubleshooting). You will be responsible for high levels of customer satisfaction through direct, onsite customer interaction. You will also be responsible for completing required project and service documentation.Responsibilities:
Independently diagnose and repair complex electronic control system malfunctions.
Provide sketches of field changes and discrepancies for engineering corrections and drawings.
Communicate with customers upon arrival and before leaving the work site.
Meet regularly with customers to become familiar with operating problems.
Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements, upgrades, and/or repairs.
Promote the sale of add-on work.
Manage assigned work to meet professional execution, time, and customer satisfaction standards.
Report problems or changes to management immediately.
Provides training to customers on electronic control systems operations. Acts as a mentor to lower level specialists.
Deliver manuals and documentation to customers for training. Support the mechanical staff on complex, critical equipment.
Compile job documentation, such as certificates of completion, customer training forms, training certificates, and punch lists.
Qualifications:
High school diploma or state-recognized GED; Associate degree preferred
Experience installing and servicing electronic control or HVAC equipment; 5+ years preferred
Extensive knowledge of a variety of electronic or digital controls systems, and ability to test and write modifications to systems software in multiple languages
Skilled in programming, start-up, checkout, and troubleshooting complex projects
Demonstrated experience in the integration of low-voltage building sub-systems using various industry protocols, such as BACnet, N2, Modbus, etc.
Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet
Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted
Ability to work in a team environment providing dedicated support to our customers
Fully proficient with Microsoft Office (Word, Excel & Outlook)
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United States
Must be 21 years of age and possess a valid driver's license with limited violations
Benefits:
Competitive salary based on qualifications
Health, dental, and vision plans with options
Matching 401(k)
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
#LI-SW1#RSSEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
Full-time