Sr. Technical Support Admin

Please Note:-

• The client requires the candidate to go onsite to work 2 or 3 days a week.

• Image, configure, deploy, and troubleshoot government workstations, laptops, and iPhones.
• Lift, move and set up workstations.
• Assist in the acquisition, installation, testing and evaluation of computer hardware and software.
• Maintain meeting room equipment, such as projectors, televisions, and teleconference equipment.
• Use a problem incident ticketing system.
• Diagnose and resolve problems in response to reported incidents using tools such as Active Directory.
• Administer files, print and database servers.
• Create "How to" documentation.
• All other duties as assigned or directed

• Installation and troubleshooting of hardware and software on workstations and laptops
• Active Directory
• Administer file
• Print and database servers
• Windows OS
• Microsoft
• Adobe tools

• Bachelor's degree and 3+ years of experience in a training-related field.
• 3+ years of experience in the installation of hardware and software on workstations and laptops.
• 3+ years of experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops

• Experience with imaging, configuring, deploying, and troubleshooting government workstations, laptops, and iPhones.
• Experience lifting, moving, and setting up workstations.
• Ability to install, configure, and troubleshoot workstations and laptops.
• Ability to assist in the acquisition, installation, testing and evaluation of computer hardware and software.
• Experience with maintaining meeting room equipment, such as projectors, televisions, and teleconference equipment.
• Experience with using a problem incident ticketing system.
• Experience or ability to learn using tools such as Active Directory (AD).
• Experience with diagnosing and resolving problems in response to reported incidents using tools such as Active Directory.
• Experience with administering file, print and database servers.
• Ability to create "How to" documentation.

• Ability to multi-task
• Ability to work independently as well as team settings
• Ability to administer and troubleshoot Windows Operating Systems and various software packages, including Microsoft tools and Adobe.
• Strong problem-solving skills and excellent customer service skills.
• Experience working on government sites with the ability to learn government processes and procedures.
• Excellent communications skills
• Must be able to obtain a Public Trust