This role supports student success through proactive account assessment, student finance advising, and account resolution. The Account Management Representative works as part of a team to help students understand their financing options, resolve account balance concerns, fulfill payment obligations, and make informed financial decisions throughout their academic journey.Reporting to the Account Management Manager, this position operates in a contact center environment and supports students through inbound and outbound phone calls, email, and chat. Responsibilities include providing exceptional customer service, assisting with financing and payment solutions, conducting collections and delinquency outreach, and helping students identify appropriate solutions for outstanding balances.The representative collaborates with academic partners and cross-functional departments to resolve financing and account-related issues while delivering high-quality student experience. This colleague serves as a role model for Covista's values and helps foster a culture of CARE consistent with the organization's mission, vision, and purpose.Key ResponsibilitiesAnalyze each student's financial situation and provide guidance, payment solutions, and account resolution strategies that support student success and fulfillment of financial obligations.Proactively communicate with students through inbound and outbound phone calls, email, and chat to address account balances, payment options, delinquent accounts, and financing-related questions.Collaborate with academic partners and cross-functional teams to resolve account, payment, and student finance issues while delivering a positive student experience.Communicate University policies, procedures, and financing requirements accurately and effectively, ensuring students understand available options and next steps.Assist students in making informed financial decisions by providing accurate account and payment guidance.Conduct collections and delinquency outreach, helping students identify appropriate solutions for outstanding balances while supporting their continued academic success.Address escalated student concerns by identifying appropriate solutions, coordinating with relevant stakeholders, and driving issues through resolution while providing exceptional customer care.Identify opportunities to improve processes, contribute to new initiatives, and support continuous improvement efforts.Participate in team meetings, training, and organizational initiatives.Maintain compliance with applicable federal, state, institutional, and regulatory requirements, as well as all company policies and standards.Perform other duties as assigned.