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- A minimum of five (5) years of experience in Instructional Design, creating process and training documentation for projects.
- A minimum of four (4) years of technical writing experience.
- A minimum of two (2) years of experience working with desktop publishing, word processing, and online documentation software with expertise in MS Office and/or Google Suite.
- Experience writing in industry standard grammar, sentence form, and structure.
- Strong communication skills, both electronic and in-person.
- Strong proofreading and editing skills.
- Ability to multi-task and work independently with minimal supervision in a dynamic work environment.
- Master’s degree in Instructional Design or related field.
- A minimum of two (2) years of experience using Adobe Captivate or other eLearning authoring tools and developing eLearning courses.
- Ability to quickly acquire and maintain an in-depth understanding of the affected business areas, program methodology, and other internal processes needed to ensure a successful training outcome.
- Working knowledge of Affordable Care Act (ACA) and/or Medicaid.