Systems Engineer (Remote)

CareFirst
Owingsmills, MD
04 Mar 2025

Vacancy expired!

Resp & Qualifications

The Network Engineer is responsible for the design, availability, performance, security, capacity planning, and license management of the CareFirst Network Infrastructure. Candidate requires understanding and oversight of multi-cloud (Azure/AWS) connectivity with primary and secondary data centers. Position requires the necessary experience and technical skills to oversee the installation, configuration and support of the network hardware, security and supporting software. It requires understanding and oversight of multi-cloud connectivity with primary and secondary data centers.

Candidate requires strong troubleshooting and effective communication skills to extend beyond the Network Engineering team to collaborate with other technical teams, clients and vendors on complex infrastructure designs and difficult troubleshooting. It also requires the ability to multi-task effectively, supporting multiple products, running projects, and troubleshooting seamlessly.

SCOPE DATA:
  • The Network Engineering infrastructure supports five thousand internal business clients, four million members, and sixty thousand providers across

    20 CareFirst locations
  • Responsible for support of infrastructure used for business mission critical applications including Claims Processing, Enrollment, Financial and Portal websites and

    250+ other applications.
  • Engineer is accountable for departmental results and ensuring

    99.99% availability for all systems,

    7x24x365. Responsible for point of on-call escalation and emergency support.
  • The CareFirst Network infrastructure consists of

    20 different locations (

    2 data center hubs and 18 remote branches)
  • The current Network Infrastructure environment consists of approximately:
    • 250 – Cisco Switches/Routers
    • 10 – F5 Load balancers
    • 750 – Cisco Wireless Access Points
    • 40 – VeloCloud SDWAN devices
    • 60 – Service provider circuits (Internet, MPLS and DWDM)
  • Experience with F5 and cloud based (Azure and AWS) load balancing platforms.
  • Experience and/or working knowledge of the various cloud connectivity platforms (i.e., Microsoft ExpressRoute and AWS Direct Connect).
  • Deep knowledge and “hands-on” experience with the various Palo Alto firewall platforms. This includes the Palo Alto Panorama and Prisma platforms.
  • Experience with software maintenance and major code upgrades on Cisco, Palo Alto and F5 platforms. This also includes the ability to adapt to on demand emergency security patching.
  • Deep knowledge and experience with SNMP, NetFlow and Syslog tools.
  • Complex troubleshooting skills within an enterprise-wide network. Especially in high pressure situations.
  • Accurately account for hardware and software licenses on many different hardware and software systems. There should be no material discrepancies during vendor software audits
  • Responsible for the enterprise’s cloud platforms and connectivity options. Includes AWS Direct Connect, Microsoft O365 and Azure ExpressRoute products
  • Responsible for the enterprise’s telephony networking connectivity platforms. Includes Verizon VoIP SIP trunking, NICE Call Center as a Service and Unified Communications platforms such as Microsoft Teams
  • Responsible for the network monitoring and troubleshooting. Includes the following platforms: SolarWinds, AppNeta PathView, Opengear out of band access, Netscout and Iota packet capture, IXIA IxChariot and packet broker taps.
  • Responsible for supporting the enterprise’s business resumption and disaster recovery strategies
  • Manage the SDWAN contract with the current Managed Service Provider and 3 rd party consultants

QUALIFICATIONS:

Education Level: Bachelor's Degree inInformation Technology or Computer Science OR inlieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:
  • ITIL Foundations v3within 180 Days

Experience: 8 years proven success overseeing the design, development, and implementation of software systems and applications.

Position requires experience with Network technology: LAN, WAN, SAN, switches, and routers. Candidate needs experience managing, troubleshooting hardware/software problems. Experience managing circuit procurement and management with large Telecom provides. Requires experience managing cloud network connectivity. Implementation and management of SD-WAN. Experience using network monitoring tools i.e. Solarwinds, Appneta, DataDog, Dynatrace, etc.

Active Palo alto certification is strongly preferred.

Abilities/Skills:
  • Must possess excellent interpersonal skills. Ability to teach, develop, and motivate others.
  • Be able to generate and delivery clear and detailed written and verbal communication skills.
  • Solve problems using excellent analytical, troubleshooting, and problem-solving skills.
  • Possess the ability to understand the customer and delivery outstanding customer support.
Extensive office productivity software skills including Microsoft office software such as Word, EXCEL, Visio and PowerPoint.

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. Travel among CareFirst sites required.

Department

Department:

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

#LI-LD1
  • ID: #49399829
  • State: Maryland Owingsmills 21117 Owingsmills USA
  • City: Owingsmills
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-03-04
  • Deadline: 2023-05-02
  • Category: Et cetera