Tech Specialist I job vacancy

Vacancy expired!

Technical Support Specialist

What We Need

FLEETCOR is currently looking to hire a Technical Support Specialist within our Fuel division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction.

The Technical Services Specialist is responsible for assisting with all technical aspects of customer merchant and third-party interfaces to ensure satisfaction and effective use of products and services. This may include internal and external service and sales support. Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support and/or data transfer, connectivity and transaction processing. This position may respond to service tickets, inbound emails and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research and analysis. Answering inbound call. You will report directly to Leslie Bishop and regularly collaborate with Merchants.

How We Work

As a Technical Support Specialist, you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing:

Assigned workspace in Nashville, TN, office/full, home office set up.
Company-issued equipment remote access.
Formal, hands-on training.
Monthly home internet stipend.

Role Responsibilities

The responsibilities of the role will include:

Providing complex technical support and assistance to internal and external customers via phone, email and any other remote methods.
Providing exceptional care and attention to White Glove customers.
Addressing and responding to customer inquiries on Merchant products and services, operational functions, troubleshooting and maintenance .
Providing customer with preventive maintenance and configuration recommendation to improve product usability, performance and customer satisfaction, including software updates .
Documenting client/customer interaction, including detail of inquiries, complaints, comments and action taken.
Creating project plans and manage special projects in collaboration with other Merchant teams.
Customer reporting. (including documentation)
New product launches and automation initiatives.
Support and handle questions and escalations from Technical Representatives, resolve complex issues, approve orders, resolve and close help desk tickets, monitor connectivity and other real-time customer needs and offer after hours on-call support .
Escalating issues to other resources inside and outside of company
Supporting new product and equipment on-boarding and documentation

Qualifications & Skills

Bachelor degree or equivalent experience is required.
2+ years' experience in the field or a related area in a goal-driven & customer-focused environment preferred.
Comfort in pursing resolutions to complicated customer inquiries using complex
research methods
Experience in a fast-paced customer relations and/or technical support role
Experience with Sql database
Experience with Networking
Strong customer service and office administrative skills
Positive attitude and an engaging businesslike approach
Excellent oral and written communication skills
Strong problem solving and analytical skills
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
Comfort and confidence with interacting with internal and external partners and clients/customers
Knowledge of computer software programs and hardware equipment
Proficiency with Microsoft Office Suite and Windows
Point of Sale and Petroleum industry/field experience a plus

Benefits & Perks

st
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn .

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

[#LI-Remote/#LI-LH3]

About the Company: FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

$2.8B Annual Revenue

800,000 Directly Served Business Clients

9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

"Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

Innovation: Figure out a better way
Execution: Get it done quickly
Integrity: Do the right thing
People: We make the difference
Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer: FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .

ID: #49147026
State: Maryland Brentwood 20722 Brentwood USA
City: Brentwood
Salary: USD TBD TBD
Job type: Permanent
Showed: 2023-02-11
Deadline: 2023-04-11
Category: Et cetera