Technical Support Engineer III

Vision Technology Services, LLC
Sparks, MD
07 Feb 2025

Vacancy expired!

PURPOSE OF POSITION: The Technical Support Engineer maintains the reliability and functionality of the organizations computing and telephony equipment and provides technical support to the organizations employees. The Technical Support Engineer III will leverage relevant technical experience to assume a mentorship role in the Technical Support Engineering team. Also, this individual will exercise a supporting role to the Network Engineering team. This person is also responsible for the delivery of assigned projects on time and within budget. DUTIES AND RESPONSIBILITIES:

  • Perform routine configuration and support of end user technology, including but not limited to:
    • New PC/VDI setup and configuration
    • Common workstation maintenance tasks (i.e. monitor, mouse, keyboard, replacement and internal maintenance).
    • Mobile Device configuration & management
    • Endpoint security and vulnerability management (i.e. patching, Antivirus, etc.).
  • Provide support to the Executive team and their support staff, including but not limited to:
    • Mobile devices.
    • Audio/Visual solutions.
    • Remote office/home support.
    • End User training.
    • Executive Vendor Maintenance/Contract Review.
    • Specialized Applications/Hardware.
  • Provide Tier III support to through support incidents submitted to IT Customer Support.
  • Evaluate new technologies and their potential application.
  • The organization's user account, distribution list and security group maintenance.
  • Assist with the management of daily backups and perform general server administration tasks as assigned.
  • Assist with general internal audit of IT controls and procedures.
  • Other duties as assigned.
    • MINIMUM QUALIFICATIONS:
  • High school diploma, some college preferred.
  • Five years Technical Support experience
    • KEY COMPETENCIES (Align to Competencies in Learning Management System):
  • Ability to Learn existing and new technology. Problem-solving
  • Excellent communication skills. Active Listening.
  • Solid time management and prioritization skills.
  • Must work well with others. A team player is very important
  • Attention to Detail.
  • Strong Customer Service Skills. Patience
  • Professionalism (in appearance and manner)
    • KNOWLEDGE, SKILLS, ABILITIES AND OTHER KEY SUCCESS FACTORS:
  • Expert skillset creating, maintaining, and operating a Windows operating system (Windows 7/8/10).
  • Working knowledge of desktop virtualization concepts. Experience with creating and maintaining virtual machines.
  • Basic knowledge of Apple OS X operating system maintenance and support.
  • Demonstrated skillset in Active Directory account maintenance. Group policy creation and deployment.
  • Ability to adapt quickly to new and emerging technologies.
  • Deliver projects on time and within budget
  • Demonstrated ability to articulate clearly and effectively.
  • Superior listening, oral, and written skills.
  • Exceptional customer support skills.

    •
    • ID: #49060735
    • State: Maryland Sparks 21152 Sparks USA
    • City: Sparks
    • Salary: Up to $36
    • Job type: Contract
    • Showed: 2023-02-07
    • Deadline: 2023-03-27
    • Category: Technical support