Tier 1 Help Desk- Active DoD Secret

Prism, Inc.
Annapolisjunction, MD
21 Feb 2025

Vacancy expired!

This is a 100% on-site in Annapolis Junction, MD

Must have an Active/Current DoD Secret Clearance

Great Opportunity for Entry to Jr. Level IT professional to enter and advance your career in the world of technology and cyber security!PRISM seeks a Tier 1 Technician to supports an IT operations environment. In this role you will expect to support work on nights and weekends and may be included in an on-call rotation for after-hours support. You will, performs activities related to monitoring, detection, correction, escalation and reporting and routinely perform activities associated with IT customer support.

Other Duties:
  • Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to customer organizations
  • Assist with Creating, analyzing and transmitting critical reports providing time sensitive updates to customer organizations on potential terrorist activity
  • Assist with the escalation of bridge/conference calls for complex maintenance activities and critical outages
  • Provide support on mission critical systems during maintenance activities and outages
  • Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
  • Triage phone and email call communication using the ability to understand and respond to customer requirements
  • Create, analyze, route, update and close incident and service request tickets
  • Verify system application execution to ensure mission critical applications are operating as expected
  • Conduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks
  • Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords
  • Perform onsite facilities checks verifying the integrity of the mission systems
  • Create, consolidate and post daily shift logs

Basic Qualifications:
  • Must be able to work the following shift:

    • 12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months. The Operations Support Center is open 24/7/365.
  • Strong attention to detail and organizational skills
  • Proficiency with Microsoft Office applications
  • Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues
  • Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
  • Ability to assist with maintaining documentation reflecting the current operational environment
  • Act as a team player with strong interpersonal skills
  • Demonstrate strong oral and written communication skills
  • Ability to perform at a high level in a mission critical and dynamic work environment
  • Typically, an Associated degree or equivalent experience working in an IT environment is required
  • Active DoD Secret clearance with the ability to obtain DHS Suitability clearance
  • ID: #49338652
  • State: Maryland Annapolisjunction 20701 Annapolisjunction USA
  • City: Annapolisjunction
  • Salary: $45,000 - $55,000
  • Job type: Permanent
  • Showed: 2023-02-21
  • Deadline: 2023-04-21
  • Category: Et cetera