Air Export Night Lead Agent

Tasks & Duties:Receive documentsEnsure smooth and timely shipment process flowEnsure all customers standard operating procedures are followed as per the SOPEnsure accurate and timely data entry into our operating systemMonitor shipment reports to ensure total customer satisfactionSupport the Supervisor in the following areas:Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintaining strong relationships with customersAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where needed.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the teamAllocate workloads within team to ensure smooth operations during peak activity or staff absence.Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )Be continuously open and positive to implementing new system changes and enhancements with your team  Physical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Functions performed primarily while seated at deskFunctions performed primarily while seated at desk