Assistant Manager in Sales & Customer Service

Are you a people person that loves to help other feel their best? Are you a take charge, self starter, & a motivator of staff!Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team. Massage Envy is the leader in accessible massage and skin care. As an Assistant Manager at our Framingham/Westborough franchised locations, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.

Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.

Own the success of an all-star location where clients want to be, and service providers want to stay.

Here's what's in it for you:The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:Benefits that help you take care of you includingEmployee Discounts: Free Membership to Massage Envy with 1 Monthly Massage covered, as well as earned time for massages.

Paid Time Off: Earned PTO after 90 days of employment. Up to 5 days per year

Insurance: We offer medical, dental, vision, accident, & disability insurance to full time eligible employees after completing their 90-day probationary period

Commision: Give yourself a raise with this, $2/$6 per enhancement sold by you, 5 % of all sales of product sold by you, $5 per membership sold by you.

Misra Holdings LLC is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.We will continue to keep the safety of associates and customers as our top priority and this will never change. As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.As such we do follow Medical Guidelines by wearing masks while in the building and require anyone entering do so themselves to keep everyone healthy.What We'll Accomplish Together:As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.

Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.

Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.

Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).

Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed:A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).

Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.

Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.

Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.

Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

Driving member retention through outreach via phone and email to current members.

Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).

Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

Great teammates who can work well with others in a fun and fast-paced environment.

Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us BetterWe're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.Job ID: 2022-161591 External Company URL: www.massageenvy.com Street: 18 Lyman Street Post End Date: 6/30/2022