Associate Dining Director - UMass Amherst

To be considered for this role please submit your application through the following link: https://careers-anothersource.icims.com/jobs/101709/associate-dining-director-umass-amherst/job?mode=job&iis=Job+Board+or+Association&iisn=Craigslist

Another Source’s client, UMass Amherst, is recruiting an Associate Director of Dining Operations to join their team in Amherst, MA. Don't miss out on this opportunity to contribute to the vibrant community of a nationally ranked public research university and play a pivotal role in shaping its future. Join an award-winning dining program recognized for excellence and innovation.

Here’s a little about UMass Amherst and the position they are recruiting for:

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. 

Learn more about the department here: Home | UMass Dining

What’s in it for you:

UMass Amherst offers a comprehensive compensation and benefit package including health, dental, and vision insurance; life and long-term disability insurance; generous paid time off; tuition remission; and robust retirement options. Benefits : Human Resources : UMass Amherst

Salary Information

Non-Unit Grade 30 $73,430-$110,145

Job Summary

Under the direction of the Director Residential Dining/Retail the Associate Director of Dining Operations is responsible for the management of UMass Catering and Campus Center Blue Wall. This position will perform in accordance with university policy, administrative duties as outlined; and is responsible for multi-unit supervision including responsibility and oversight of management teams, supervisors, and chefs. The Associate Director of Dining Operations has operational, marketing, and financial oversight and responsibility for UMass Catering and Campus Center Blue Wall. 

Essential Functions

Provides leadership to and supervises staff; engages in the operational planning, development, and delivery of services provided by units in UMass Catering and Campus Center Blue Wall. Responsibility and oversight for all personnel actions, and evaluating of all direct and indirectly supervised personnel; establishes and maintains performance goals  that are consistent with the mission and objectives of UMass Amherst. 

Responsibility and oversight for creating and monitoring all established food and labor budgets within the UMass Catering and Campus Center Blue Wall. Directs the use of weekly benchmark (KRI) to measure the business. 

Oversees and develops annual business and marketing plans. Institutes and maintains policies and procedures necessary to determine profitable product and labor costs.  

Supervises all food preparations and service to include; delivery, storage, rotation and proper use of all food stuffs, equipment and ware washing chemicals according to University policies. Additionally, oversees the logistics and coordination of product, menu implementation and inventory.  

Develops new approaches, policies, and procedures to effect continual improvement and operational efficiency for UMass Catering and Campus Center Blue Wall. 

Conducts inspections of the facilities as needed. Ensures clean and sanitary operations at all times.  

Directs the preparation of daily meal count reports, daily food temperature charts, and prepares and maintains inventory records of all small wares. 

Oversees high quality service of nutritionally balanced meals in an environmentally safe and healthy atmosphere, reviews and makes major menu adjustments as needed. Ensures the highest level of guest services and satisfaction at all times. 

Ensures that alcoholic beverage service and risk liability are controlled at all times by adhering to Massachusetts State Liquor Laws as well as the Campus Center Beverage Policy. 

Oversees training programs instituted by administration for all classified employees with regard to customer service and employee performance requirements.  Directs the development and implementation of quarterly safety and kitchen skills training programs for the culinary staff. Assists in the development of new programs.  

Plans an active role in the local community through associations, memberships and involvement. Acts as an ambassador for UMass Catering and Campus Center Blue Wall within the local community. 

Participates and/or leads necessary meetings with other UMass departments that may intersect with UMass Catering or Campus Center Blue Wall. 

Develops and oversees labor budgets for students. Oversees student personnel performance, maintains student time records and personnel files.  

Minimum Qualifications

Bachelor’s degree in hospitality, business, marketing, or related field, and at least 10 years of management experience within the hospitality industry, to include 3 years of progressive experience in product or service marketing/sales.  

Sales and marketing experience, event planning experience, budget experience, and supervisory experience. 

Functional knowledge of standard statistical analysis methods/software packages. 

Must be detailed oriented and possess strong people skills. 

Strong written and verbal skills. 

Strong interpersonal skills with demonstrated ability to work with diverse constituencies and stakeholders to achieve desired outcomes. 

Demonstrated strong entrepreneurial spirit. 

Proficiency with Windows-based software. Ability to work both independently and as a member of a team. 

ServSafe certification required or obtained within 3 months of hire. 

Alcohol Serving Certificate required or obtained within the first 3 months of hire. 

Valid driver’s license. 

Ability to work nights, weekends, holidays, and be on call for emergencies.  

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.