Behavioral Health Secretary - Worcester, MA

External applicants are eligible for a $1,000 sign-on bonus!Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Opportunities with Reliant Medical Group. When you join Reliant, you’ll be part of a community-based, multi-specialty, physician-led medical group. Everyone works collaboratively on a common purpose: improving the quality, cost and experience of health care. With the resources of a global health organization - Optum - behind us, we’re at the forefront of value-based care. Supported by a patient-centric business model - integrated care teams focus on the best patient care, rather than volume. Here, you’ll contribute to an exceptional patient experience. Discover a place where you can help shape the future of health care and do your life’s best work.This position coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Ensures the highest level of patient/customer satisfaction.This position verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances. Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area.Reliant Medical Group is seeking an enthusiastic, energetic, and reliable Behavioral Health Secretary to join their Behavioral Medicine team in Worcester. This is a 37.5 hour, Monday-Friday 8.30AM – 5PM position.Primary Responsibilities:

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information.

Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines

Updates and maintains EPIC in-basket messaging in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action

Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements

Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options

Completes and maintains patient schedules. Communicates with patients regarding all information related to scheduled appointments. Ensures all authorizations are completed in full

Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons

Maintains recall lists and communicates with patients as appropriate

May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results

May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate

Provides guidance to departmental personnel in medical office on administrative policies and procedures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED or higher

Intermediate proficiency with MS Office (Microsoft Word, Outlook, Excel, etc.)

Preferred Qualifications:

Additional specialized medical secretarial/medical office training

Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner

Ability to think critically and exercise sound judgment

Excellent communication, interpersonal and organizational skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#rpo, #yellow