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job summary:
Our client has an exciting opportunity in thier US based technical support contact center supporting thier internal Japanese customers. If you enjoy connecting with customers and troubleshooting to solve complex professional audio questions, we would love to talk to you about our IT Support Desk team. location: Framingham, Massachusettsjob type: Contractsalary: $30 - 50 per hourwork hours: 9am to 5pmeducation: Bachelors responsibilities:Requirement: bilingual in English and Japanese ESSENTIAL JOB FUNCTIONS/KEY DUTIES AND RESPONSIBILITIES: Technical Support - Much of time will be spent servicing both internal and external customer requests via phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. This person will have direct supervision, but should be able to work independently.- Consistently apply customer service communication skills and in-depth knowledge of how to resovle the customer's issue
- Respond quickly and take ownership of escalated issues and manage product/service outages.
- Accurately document technical support activity within CRM and other defined business systems.
- PREFERRED QUALIFICATIONS/REQUIREMENTS:
- 2+ years of professional experience
- 2+ years of customer service experience
- A+ Certification is a plus
- Technical degree/certification preferred
- Excellent oral and written communication skills in English and Japanese
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Bachelors
- ID: #49987334
- State: Massachusetts Framingham 01701 Framingham USA
- City: Framingham
- Salary: USD30 - USD50
- Job type: Contract
- Showed: 2023-05-24
- Deadline: 2023-07-23
- Category: Et cetera