Bi-lingual IT Support Desk - English/Japanese

24 May 2024

Vacancy expired!

job summary:

Our client has an exciting opportunity in thier US based technical support contact center supporting thier internal Japanese customers. If you enjoy connecting with customers and troubleshooting to solve complex professional audio questions, we would love to talk to you about our IT Support Desk team.

location: Framingham, Massachusetts

job type: Contract

salary: $30 - 50 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Requirement: bilingual in English and Japanese

ESSENTIAL JOB FUNCTIONS/KEY DUTIES AND RESPONSIBILITIES:

Technical Support - Much of time will be spent servicing both internal and external customer requests via phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. This person will have direct supervision, but should be able to work independently.

  • Consistently apply customer service communication skills and in-depth knowledge of how to resovle the customer's issue

  • Respond quickly and take ownership of escalated issues and manage product/service outages.

  • Accurately document technical support activity within CRM and other defined business systems.

  • PREFERRED QUALIFICATIONS/REQUIREMENTS:

  • 2+ years of professional experience

  • 2+ years of customer service experience

  • A+ Certification is a plus

  • Technical degree/certification preferred

  • Excellent oral and written communication skills in English and Japanese

qualifications:

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Bachelors

skills:
  • Helpdesk (2 years of experience is preferred)
  • Desktop Support (2 years of experience is preferred)
  • troubleshoot (2 years of experience is preferred)
  • support desk (2 years of experience is preferred)
  • IT Support (2 years of experience is preferred)

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    • ID: #49987334
    • State: Massachusetts Framingham 01701 Framingham USA
    • City: Framingham
    • Salary: USD30 - USD50
    • Job type: Contract
    • Showed: 2023-05-24
    • Deadline: 2023-07-23
    • Category: Et cetera