Call Center Agent

We are seeking a motivated and customer-focused Call Center Agent to join our team in Lawrence, MA. In this role, you will serve as the first point of contact for customers, providing outstanding service, resolving inquiries, and ensuring every interaction reflects our commitment to excellence.If you enjoy communicating with people, solving problems, and working in a collaborative environment, we encourage you to apply.ResponsibilitiesHandle inbound and outbound customer calls professionally.Provide accurate information about products, services, and company policies.Resolve customer questions and concerns efficiently.Document customer interactions and maintain accurate records.Follow established procedures and quality standards.Collaborate with team members to ensure excellent customer satisfaction.Maintain a positive, courteous, and professional attitude during every interaction.