Call Center Representative

Job Description:

Sharpcontra is seeking a professional and customer-focused Call Center Representative to join our Boston-based team. As a representative, you will be the first point of contact for our clients, responsible for handling inbound and outbound calls, answering inquiries, and resolving issues promptly and effectively.Responsibilities:Answer incoming calls and respond to customer inquiries in a timely mannerResolve customer concerns with professionalism and efficiencyDocument all customer interactions using internal systemsProvide accurate information about services and productsMaintain a high level of customer satisfactionMeet individual and team performance targetsFollow company policies and procedures during all interactions