Customer Service Assistant

Job Description

The Customer Service Assistant will support daily customer service operations while representing Hype Tier’s commitment to quality and efficiency. This role requires strong communication abilities, a proactive mindset, and the capacity to handle inquiries with clarity and professionalism. You will play a key part in maintaining positive customer relationships and ensuring smooth service processes.ResponsibilitiesRespond to customer inquiries via approved communication channels.Provide accurate information, guidance, and solutions in a timely manner.Assist in maintaining customer records and documentation.Support internal teams by communicating customer needs and feedback.Ensure all interactions reflect the company’s service standards.Contribute to continuous improvement of customer service procedures.