Customer Service Rep II

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .Time Type: Full timeDepartment: Contact CenterAll Locations: ReverePosition Summary: We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.Category: AdministrativeHours: 40City: RevereDepartment: Contact Center Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.$1,000 Sign on Bonus!Essential Duties and Responsibilities:

Schedule, reschedule, and cancel appointments.

Document clear and concise messages and route appropriately.

Appropriately transfers calls to other departments when required.

Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.

Job requirements

High school diploma or GED required

Minimum of 1-year customer service, administrative, or call center experience

Excellent written and verbal communication skills

Judgment and problem-solving skills

Proficient in Microsoft Office Suite

Bilingual fluency in Spanish/English preferred

Knowledge of medical terminology and experience working with electronic medical record technology a plus

In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.

Come join our team and make a difference in patient care!

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Medical & Dental Coverage

Life and Disability Insurance

Privileges at Boston Medical Center for Providers

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation Accounts

Paid Holidays, Vacations, Sick and Personal Time

A Generous Staff Development Benefit

Excellent Malpractice Coverage

A Designated Medical Staff Office for Physician Support

Free Parking

And Much More…