Customer Service Representative

Description

Respond promptly and accurately to a high volume of customer service inquiries.

Process quotation requests by reviewing historical pricing and collaborating with the product line manager.

Manage all aspects of order processing, including new orders, returns, sample orders, credits, and debits.

Monitor and update backlog to align with customer requirements, including handling expedited requests.

Address customer complaints and escalate issues when necessary.

Collaborate with various departments to resolve issues and ensure smooth operations.

Exercise sound judgment within established practices and procedures to determine the best action.

Foster strong relationships and build trust with both internal teams and customers.

Requirements

Demonstrated experience in customer support.

Strong phone communication skills paired with active listening.

Customer-focused with the ability to adapt to diverse personalities.

Exceptional verbal and written communication abilities.

Skilled in multitasking, prioritization, problem-solving, and time management.

Collaborative team player.

Proficient in Microsoft Office Suite.

Bachelor’s degree preferred.

SAP experience

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .