Customer Service/Receptionist/Office/Warehouse Support

A successful, natural & organic dietary supplements business in Northampton (Florence), MA

We have a Customer Service/Receptionist/Office/Warehouse Support position available.

Position Type: One Permanent, Full time.

Working hours: M-F, between 8:30 - 4:30 (there is some flexibility)

Competitive Wages and Benefits

We are only responding to applicants who reply to this ad by emailing their resume (as an attachment) or including their previous employment experience in the body of the email.

Job Description:

Customer Service:

Excellent Communication Skills are required.

Ability to learn and be comfortable using a few different software applications: e-commerce, shipping platform, chat software, email, etc.

You will spend most of your time responding to phone calls, emails, and chats.

You will receive training from a highly qualified representative and learn a lot about the natural dietary supplement (organic superfoods) industry.

Highly organized and excellent task management.

Receptionist:

Your office will be located in our front office reception area.

Ability to greet occasional visitors, usually delivery truck drivers.

In-person Liaison between Customers & the Shipping Department:

You will have the important task of relaying shipping-related issues from our customers to the shipping department.

Occasionally assist with Picking/Packing orders and other tasks as assigned.

Skills:

Minimum Qualifications:

- Must be at least 18 years old

- Ability to learn software

- Must be detail-oriented, have a sense of urgency, and the ability to prioritize and multitask

- Good reasoning ability, sound judgment, resourceful, and well organized

- Dedicated to customer satisfaction with a positive, 'can-do' attitude

- Dependable, with the ability to positively contribute to a team environment

Ideal Candidate (preferred, but not required):

Share our values of health and wellness

Share our values of preserving the planet, and compassion for animals and all people

We are only responding to applicants who reply to this ad by emailing their resume (as an attachment) or including their previous employment experience in the body of the email.