Customer Success/Adoption Manager - CAD/PLM software

Job Family: Customer ServicesReq ID: 407615Siemens is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — business people and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.General Summary of the Job:We are looking for a Customer Success Manager to work in a technical support role with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.Essential Functions:

Drive true value for customers

Ensure customers are adopting our products and achieving the outcomes they expected

Be a Challenger to our customers to stay focused on delivering business value

Deeply understand our customers’ objectives and become a trusted advisor

Determine how to define, drive, and demonstrate the value (ROI) delivered

Be an advocate for your customers

Provide feedback on the customer experience and solutions to improve

Use our best practices to drive adoption and customer value and provide improvements based on customer experience

Help foster culture of Customer Success through working cross functionally with all teams who are part of the customer journey

Drive alignment with Sales and Renewals teams

Align with Sales on the renewal and expansion strategy for your portfolio of accounts

Collaborate with sales on new opportunities and development of the customer success plan

Exceed your metrics

Renewal and expansion measured by gross revenue within your portfolio

Product Adoption measured by product usage within your portfolio

Customer Satisfaction measured by NPS

Skills and Abilities Required:o Proven customer management skills with large, software Enterprise accountso 1-3 years of Customer Success Management, Account Management or sales experience working with software enterprise customers (At least 1yr working with, selling, or strong knowledge of, CAD/CAE software). This is a more Jr level CSM role, and so the total compensation offered will likely be on the low-end of the stated range, below (which covers the entire CSM job levels).o A Bachelor’s Degree is required (preferably in a technical function)o A strong understanding of the technology (CAD/CAE or high tech software is essential) used in the product development process, and an ability to explain how it drives business value. PLEASE ensure you have this software experience or knowledge clearly listed in your resume, at each company you gained the experience!o Must currently reside in the continental United States, as we are not offering relocation assistance for this position.o Must have previous experience in roles where being a careful listener, while also being assertive and proactive with customers, was needed for success in a role.o Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectiveso Strongly prefer previous experience with SaaS (Software as a Subscription) business modelo Creative, resourceful, detail-oriented, and highly organizedo An analytical and metrics-driven work styleo Exceptional communication, presentation, and interpersonal skills.o Passion for driving business value to customers through software development and new technologyNOTE: Applicants will not require employer sponsored work authorization now, or in the future, for employment in the USA.Please clearly state in your resume at which companies you worked with, sold, or serviced CAD/CAE or PLM Software!The total cash compensation range for this position is $101,700 to $203,400 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).#LI-PLM#LI-REMOTE#SWSaaSEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .