Customer Support Assistant

Park 6 Logistics is seeking a dedicated and enthusiastic Customer Support Assistant to join our team in Boston, MA.In this role, you will serve as an important point of contact for customers, helping ensure clear communication, efficient service coordination, and smooth day-to-day operations.The ideal candidate is organized, approachable, and solutions-oriented, with a genuine interest in helping others and contributing to a positive customer experience.This position offers an excellent opportunity to strengthen professional communication, problem-solving, and organizational skills while developing a career within a dynamic logistics environment.Key ResponsibilitiesRespond professionally to customer inquiries through phone, email, and internal communication channels.Provide accurate information regarding services, requests, and operational updates.Assist customers with questions, concerns, and service-related issues.Maintain accurate customer records and update relevant information in internal systems.Coordinate with internal departments to support timely resolution of customer requests.Monitor ongoing inquiries and follow up to ensure customer satisfaction.Assist with administrative tasks, documentation, and daily support operations.Identify opportunities to improve customer service processes and overall efficiency.Maintain a courteous, professional, and customer-focused approach in every interaction.