CX (Customer Experience) Manager

Description Robert Half's marketing & creative client is looking for a Customer Experience (CX) Manager for a 6+ month contract in the Boston area. This is a remote, 37.5-hour-per-week opportunity; candidates must be able to work eastern (EST) hours (note, local candidates who are open to onsite meetings is a plus). The CX Manager will oversee the end-to-end customer journey, identify opportunities to optimize experiences, partner with stakeholder to set and manage goals, and drive consumer insights into actionable metrics. Must have 4+ years of experience within a CX role (prior team leadership experience is preferred) and knowledge of Human-Centered Design (HCD) principles. Familiarity with Miro is a plus. If interested and available, apply today!Requirements

Degree in management, user experience, or related

4+ years of Customer Experience management

Familiarity with HCD best practices

Prior pharma, healthcare, or related industry experience

Knowledge of Miro or similar platform

Experience with journey mapping

Ability to analyze data insights into actionable goals

Prior stakeholder management experience

Excellent communication skills

Strong project management experience

Highly collaborative

Self-starter

Detail-oriented

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .