Deskside Support Technician

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell! We have a new and exciting opportunity available for a Deskside Support Technician to join our client for an on-site position.Responsibilities:

• Coordinate return to office scheduling with admins / employees
• Prepare workstations / work environment for employees to return to work
• Hardware set up, this can include some sanitization and only includes hardware set up not repairs
• Setup computers, monitors, keyboards, mice, docking stations at their desk / office
• Connect the computer to the Waters network (internal and wireless)
• Perform post-setup testing to ensure proper functionality
• Expedite support for related requests & issues
• Deskside support for all end user computing
• Plug and play set up issues, headset / phone set up, connecting to printers
• Reimage devices as needed
• Provide a courtesy follow-up call
• Resource should have good customer support skills