Desktop Support

05 Nov 2024

Vacancy expired!

Desktop Support

Gloucester, MA

Long term contract

Job details -
  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Customize and adapt current programs to satisfy Applied users’ needs.
  • Coordinate with network services and information systems groups.
  • Update on status to manager and users through voice mail, email and in-person communication.
  • Connect users to networks and train on facilities and applications.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.
  • Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
  • Integrate and test activities by migrating applications from development to operational environment.
  • Troubleshoot through phone hardware and software and engage technical resources to resolve.
  • Determine and research user questions and isolate and resolve information systems problems.
  • Receive and prioritize issues and forwards using escalation procedures
Thanks & Regards,Parth4699208122

  • ID: #22200331
  • State: Massachusetts Gloucester 01930 Gloucester USA
  • City: Gloucester
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-05
  • Deadline: 2021-12-31
  • Category: Et cetera