Desktop Support

01 Dec 2024

Vacancy expired!

ACS group has an immediate need for a

Desktop Support with experience in any industry. This is a contract position and is located in Lexington, MA/Cambridge, MA /Bannockburn, IL

. Our client is a leading Pharmaceutical company.Please review the job description below:

Top Skills: VOIP, TCP/IP networking, LAN, WAN

Key Responsibilities:

End User Support Experience Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Excellent Customer management skill, Good in oral and written communication Self- Driven and result oriented. Really passionate about the work Takes proactive ownership and works with sense of urgency

Hardware Troubleshooting and Repair Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems, L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites Ability to lift / move computer equipment weighing up to 50Lbs. Conference room A/V equipment assistance & troubleshooting L2 level VOIP phone configuration & troubleshooting Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

Operating System & Software Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS) Experience with Anti-spyware and Anti-virus software. Deep dive analysis of OS and application issues including antivirus or others Good knowledge on installation and troubleshooting of standard software’s / application like Adobe, browsers Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), Understanding on Data backups, Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris, Good knowledge in configuration & troubleshooting of Apple machines /mobile devices

Tools & Process Knowledge and experience on Service requests, incident, problem management and change process, Experienced in repeat call analysis with preventive & corrective actions Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), Mentoring & training L1 resources Reviewing and maintaining KB articles Contribution towards automation & service improvements Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality If it creates an interest for you, please email me the latest copy of your resume.Thanks and regards,Ranjit Singh

ABOUT ACS Solutions.ACS Solutions is a global provider of information technology solutions, talent solutions and workforce management services. Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently. Headquartered in the US, ACS Solutions has grown to over $1.2 BN.ACS Solutions is a Certified MBE by the Georgia National Minority Supplier Development Council.

ACS solutions has multiple subsidiaries, each focused on the unique area of business:
  • Analysts international Corporation (Staff Augmentation Services)
  • The Ascent Services Group Inc. (Life Sciences Talent Solutions)
  • HireGenics, (Payrolling, IC Compliance, & MSP Services)
  • DATA Inc. (Information Technology- staffing)

Recent Awards and Recognitions:
  • 6th largest IT staffing firm in the US. (Staffing Industry Analysts (SIA) 2019)
  • Largest Minority IT Staffing Firm in the US. (SIA 2019)
  • ClearlyRated® 2020 Best of Staffing award winner for providing remarkable service quality to our clients. This is our ninth consecutive win.

IT and Industry certifications:
  • Microsoft Gold Partner: Application Development, Cloud Platform, Data Analytics, Data Center, DevOps, Data Platform
  • AWS Managed Services Partner
  • Google Cloud Partner
  • ISO 27001:2013 Certified for Data Security
  • ISTQB Gold Partner
  • ISMS (ISO 27001:2017)
  • SOC2 Type II Compliant

  • ID: #23695233
  • State: Massachusetts Lexington 02420 Lexington USA
  • City: Lexington
  • Salary: $0 - $0
  • Job type: Contract
  • Showed: 2021-12-01
  • Deadline: 2022-01-28
  • Category: Et cetera