Desktop Support Specialist

Zensar Technologies Inc.
Plymouth, MA
27 Feb 2025

Vacancy expired!

Job Role : Desktop Support SpecialistLocation : Plymouth, MA (Onsite 5 Days)Salary : $55,000/Annum + Benefits

Why Zensar?We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

You might really grab our attention if you have:
  • Handle Tier 1,2, And 3 help desk escalations through tickets or phone
  • Good in desktop support handling in Windows, Linux, and MAC environments.
  • Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
  • Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
  • Installation and maintenance of Windows and Mac OS.
  • Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
  • Installation configuration and troubleshooting of Desktop applications and tools.
  • Technical knowledge of Desktop and Laptop hardware.
  • Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
  • Manage Files and folder permissions.
  • Printer installing and sharing, troubleshooting printer-related problem.
  • Configuring and managing different types of scanners.
  • Configuring and managing different types of network printers, scanners and peripheral devices.
  • Managing Networks Setup – Crimping & Punching
  • Manage Video conferencing call through IP & ISDN lines.
  • Resolving problems related to LAN connectivity.
  • Setting up of Wireless on Laptop and BYOD devices
  • Experience in working on IT Service Management Tools like ServiceNow
  • Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
  • Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar may not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice.
  • ID: #49378441
  • State: Massachusetts Plymouth 02360 Plymouth USA
  • City: Plymouth
  • Salary: $55,000 - $55,000
  • Job type: Permanent
  • Showed: 2023-02-27
  • Deadline: 2023-04-24
  • Category: Et cetera