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- Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
- Load software packages such as networking components, operating systems and office applications.
- Customize and adapt current programs to satisfy Applied users’ needs.
- Coordinate with network services and information systems groups.
- Update on status to manager and users through voice mail, email and in-person communication.
- Connect users to networks and train on facilities and applications.
- Install, repair and conduct preventive maintenance of personal computer by providing technical support.
- Troubleshoot software and hardware failures and determine network problems.
- Diagnose and resolve incidents using documented procedures to perform responsibilities.
- Workaround if incident cannot be resolved.
- Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
- Integrate and test activities by migrating applications from development to operational environment.
- Troubleshoot through phone hardware and software and engage technical resources to resolve.
- Determine and research user questions and isolate and resolve information systems problems.
- Receive and prioritize issues and forwards using escalation procedures
- ID: #23800783
- State: Massachusetts Gloucester 01930 Gloucester USA
- City: Gloucester
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-12-03
- Deadline: 2022-01-21
- Category: Et cetera