Desktop Support Technician

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.One of our clients has a brand-new opportunity for a Desktop Support Technician to join their team onsite in Pittsfield, MA. The ideal candidate will be on a team of technicians and will be part of a rotating on call schedule and will possess a working knowledge of supporting and providing White Glove service and Audio-Visual conference room set-up and maintenance.Long Term ContractWork Hours: Monday - Friday, 8am - 5pmResponsibilities:

• Strong computer professional who will prioritize workload and maintain a positive relationship with various personalities
• Converse and communicate appropriately with all levels of the organization
• Maintain professional behavior
• Provide strong customer service, including written and verbal communications
• Diagnose and resolve PC technical issues
• Record, track, escalate, and update events through established systems
• Must be detail oriented and self-motivating (a strong work ethic)

• Install, test, troubleshoot, and maintain hardware and software products
• Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
• Provide "smart hands support for infrastructure devises, servers, and conference rooms AV equipment
• Assist user with data backup and restoration
• Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and "as needed
• Must have experience supporting executives

• CompTIA A+ certification, preferred
• Dell DES notebook certification, preferred
• Dell DES desktop certification, preferred
• Various peripheral computer equipment, dual monitors, printers, scanners, etc.

• Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
• Working knowledge of all Microsoft Windows workstation Operating Systems support
• SCCM, Active Directory, remote controlling software
• Remedy or equivalent incident management system
• Support of Common Off the Shelf Products (COTS)
• Wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
• Virtual Private Networks (VPN)
• Anti-Virus Software

• Must have sufficient experience working independently on most tasks, requiring only general direction
• Provide technical direction to co-workers on computer and network usage, and provide comprehensive instructions
• Physical Requirement: Ability to lift and carry up to 40 pounds