Vacancy expired!
At , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. One of our clients is currently seeking a qualified Desktop Support Technician who will join and work with their team onsite in Pittsfield, MA. This will be a long-term contract, and the candidate will be part of a team of technicians on-call rotation 24x7. This role will require the candidate to work 8am to 5pm, Monday to Friday. Principal Responsibilities and Duties:
- Provide "smart hands support for infrastructure devices, servers, and conference rooms AV equipment
- Follow established process and procedures to plan, install, test, and implement computer system hardware or software technologies
- Install, test, troubleshoot, and maintain hardware and software products
- Interface and make decisions on operating procedures, analytical approaches, and configuration options
- Assist users with data backup and restoration
- Diagnose and resolve PC technical issues
- Record, track, escalate, and update events through established systems
- Provide technical guidance and one-on-one training to end-users
- Provide technical directions on computer and network usage, and provide comprehensive instructions
- Ability to converse and communicate appropriately with all levels of the organization
- Strong customer service skills including written and verbal communications
- Must be detail oriented and self-motivating
- Must have a strong work ethic
- Must be able to lift and carry up to 40 pounds
- Must have own transportation, valid DL, and clean driving record
- Must be willing to travel to Selkirk, NY facility as needed
- Basic network, support labs, servers, Cisco routers and switches, and console cable experience needed
- Possess a working knowledge of supporting and providing White Glove service and Audio-Visual conference room set-up and maintenance
- CompTIA A+ certification preferred
- Dell DES notebook certification and desktop certification preferred
- Strong Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
- Working knowledge of all workstations operating systems support
- SCCM, Active Directory, remote controlling software experience
- Remedy or equivalent incident management system experience
- Anti-Virus Software experience
- Experience with various peripheral computer equipment, dual monitors, printers, scanners, etc.
- Experience in support of Common Off The Shelf Products (COTS)
- Experience with wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
- Experience with Virtual Private Networks (VPN)
- ID: #49594925
- State: Massachusetts Pittsfield 01201 Pittsfield USA
- City: Pittsfield
- Salary: BASED ON EXPERIENCE
- Job type: Contract
- Showed: 2023-03-31
- Deadline: 2023-05-29
- Category: Et cetera