Ecommerce Product Manager

04 Aug 2024

Vacancy expired!

The Ecommerce Product Manager will help build and enhance the owned ecommerce channels for Inspire Brands, guiding the products through the end-to-end development and production lifecycles.

As a member of a shared service digital center of excellence, the PM will work cross functionally in partnership with the developers, designers, vendors, and brand partners to define requirements, scope level of effort, prioritize, and execute development and enhancements for Inspire Brands' ecommerce products.

This position requires a strong product management background, customer focus, and a passion for technology-enabled features, services, and platforms. It will be a critical role in developing products and product enhancements that drive incremental sales, profitability, and guest satisfaction.

RESPONSIBILITIES
  • Own the strategic ecommerce product portfolio - roadmap, backlog, product documentation, product reporting and KPIs
  • Own the ecommerce functions (primarily, UI/UX of purchase funnels) within all Inspire Brands owned digital channels
  • Own the development of strategy and go-to market plans for unique products, services, or solutions that can be built within any Inspire Brands owned digital channels
  • Responsible for delivering on ecommerce annual revenue, profit, and conversion targets for each brand's digital platform
  • Collaborate with brand stakeholders to document requirements, use cases, supporting business value and product acceptance criteria
  • Serve as Product Owner and participate in agile development ceremonies alongside business partners and key stakeholders - interpret business needs into product requirements, generate user stories, manage multiple stakeholders to guide product releases, business updates, reporting requirements and value assessments
  • Consult with key business stakeholders to drive integration of ecommerce functions into existing or new business and operational processes
  • Be the subject matter expert capable of working across technical and non-technical teams to establish the value and importance for our strategic ecommerce initiatives
  • Build consensus for value of digital product value to drive critical brand level support of owned channels
  • Utilize market research, customer feedback, analytics data, industry trends, and the competitive landscape to guide business needs and identify new opportunities that ensure ecommerce digital products become then remain best in class
  • Balance business needs versus technical and operational constraints when recommending product enhancements or distilling business goals into product requirements

EDUCATION AND EXPERIENCE QUALIFICATIONS
  • Required minimum: Bachelor's degree in relevant field
  • 5+ years of modern product management practices, agile methodologies, and test-driven development
  • Experience managing ecommerce product channels, leading cross-functional teams in the delivery of products/services, coordinating development cycles and delivering against release schedules
  • A proven track record of driving digital innovation and delivering results against stated business goals

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes (design, research, development, etc.)
  • Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
  • Ability to translate business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
  • Capable of building partnerships, managing stakeholders, and working collaboratively with cross-functional partners to drive projects to completion and meet shared objectives
  • Excellent oral and written communication skills - capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
  • Excellent problem-solving skills - ability to adapt quickly to changing business priorities and overcome unexpected challenges
  • Strong desire to help shape the future at Inspire Brands: cultivates innovation in a way that creates new and better ways for the organization to be successful
  • Strong leader and self-starter who can operate successfully with high levels of autonomy
  • Personal integrity, humility, an appreciation for the power of teamwork, and a sense of humor

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

  • ID: #44580147
  • State: Massachusetts Canton 02021 Canton USA
  • City: Canton
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-08-04
  • Deadline: 2022-10-02
  • Category: Et cetera