Executive Support Analyst

24 Oct 2024

Vacancy expired!

Role: Executive Support Analyst

Location: Cambridge/Boston MA (must be on site)

Type: Contract

Essential Functions of the job:Executive Support• 24/7/365 availability to provide white-glove hands-on or remote support to VIP employees.• Complete ownership that results in successful and timely resolution of all VIP support requests.• Excels in the ability to decipher technical IT information and clarify it for senior employees.• Responsible for maintaining the confidentiality of sensitive and/or classified types of informationaldocuments.• The availability to travel in support of local and off-site events.• Advise VIPs on technology best practices and perform preventative maintenance in conjunction withour IT standards and support recommendations.• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and showing asense of urgency and professionalism.• Should be well organized and have exceptional managing skills and be able to act without guidance.

Audio Video Support• Setting up and installing microphones, lights, video monitors, projectors, speakers, and videocameras.• Experience working with event coordinators to discuss audio, lighting, and video requirements.• Conducting sound, visual, and performance quality checks on a wide range of AV equipment.• Purchasing, testing, and operating sound and visual equipment for live events.• Troubleshooting equipment and ensuring events run smoothly.Technical Support• Expert knowledge in Outlook, Excel, Word, Visio, and PowerPoint.• Experience with virtualized environments and software (AWS, Azure, Parallels, VMWare, Citrix, etc.)• Experience with Office 365. Must be familiar with all aspects of O365, including Exchange, SharePoint,Teams, etc.• Experience supporting VoIP and VPN services. Smartphones, tablets. Win 10 OS configuration andsupport.• Proactively plan and implement application upgrades, maintenance fixes, and vendor-suppliedpatches.• Comprehensive experience using ITSM platforms such as ServiceNow, Remedy, Cherwell, etc.Customer Service• White glove concierge level IT support with a focus on outstanding customer service.• A high degree of diplomacy with the ability to see and rationalize multiple points of view.• Sound administration and interpersonal skills. Must be able to interact effectively in a team andindividual work environment• Generate customer-facing documents, runbooks, training aids, quick reference guides, and other aidsto make employees self-sufficient.• Coordinate with various IT groups in resolving incidents and fulfilling requests based on establishedguidelines.• Ensure our SLA (Service Level Agreement) standards are met.

Education/Certifications/Experience:• Prefer Associate Degree in Computer Science or 5 years of relevant IT experience.• Prefer IT Certifications such as CompTIA A+, Network+, ITIL Foundation, HDI Tech Support Professional.• 2+ years of experience in IT support activities with a focus on VIP/Executive level support.• 5+ years of hands-on experience supporting Microsoft desktops/laptops, Apple and Android mobiledevices such as iPads, tablets, iPhones, etc.• Ability to absorb and retain information quickly and to present ideas in a user-friendly language.• Proven analytical and problem-solving abilities.• Exceptional customer service skills.Computer Skills: Windows 10, Office 365, AWS, SCCM, Intune, Mac OSX, MDM, Active Director

  • ID: #21621185
  • State: Massachusetts Cambridge 02138 Cambridge USA
  • City: Cambridge
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-10-24
  • Deadline: 2021-12-18
  • Category: Et cetera