Floor Manager

The Floor Manager Is responsible for the overall direction, coordination, and evaluation of dinner. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for providing attentive, courteous and efficient service to all guests.Responsibilities Include:Coordinate daily Front of the House and Back of the House restaurant operations, providing leadership and supervision of all team membersResponsibility for coordinating and overseeing servers with maintenance cleaning of dining room areasTrain new and current employees on proper customer service practicesOnboard newly hired servers; lead training for newly hired servers; and coordinate, oversee, and lead training schedule for newly hired serversDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly, and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant events