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Overview GCS Operations Analyst - Senior Business Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the -bank of banks- - 97% of the world-s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we-re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We-re seeking a future team member for the role of Senior Analyst - Global Client Services to join our Milestone Group team. This role is located in Boston, MA in a hybrid working environment. In this role, you-ll make an impact in the following ways: First Point of Contact: Manage the initial response to our production clients for any issues they raise; determining the type of issue, priority and level of support required. Analysis of Issues: Undertake detailed analysis and investigation of issues as appropriate. Providing Client Feedback: Liaise and manage feedback to our clients until issues are resolved to the level of satisfaction our clients expect. Maintaining Client Relationships: Attend regular meetings with client representatives; meetings may be either face to face and via conference call/Skype. Quality Assurance: Undertake application testing to confirm the behaviour of items destined for release to clients. On Call Support: Some after-hours/on-call responsibilities will be required however this is on a shared basis across the team.
Essential Skills and Experience 5 years- experience working in the Fund Accounting / Funds Management / Custodial Services / Investment Operations industries is required. Proven ability in analysing business data flows and processes; isolating issues, assessing implications, and formulating solutions. Client focused with an ability to deliver under pressure. Sound written and verbal communication skills. To be successful in this role, we-re seeking the following:- Bachelor's degree in a related discipline or equivalent work experience required
- 6-8 years of experience in technical and customer-support required
- Business Systems Support / Service Desk / System Administrator roles either within or to the financial services industry.
- Diploma or bachelor-s degree in finance or I.T. related fields.
- Experience with business systems architecture, system administration, and/or production support.
- Competent using tools such as SQL and Excel for the retrieval and analysis of data.
- Self-motivated and highly organised; you are ready to take ownership of problems and issues as required.
- You will liaise comfortably with clients and internal resources across all geographies and at all levels within the respective organisations.
- You will be a quick learner of new systems and business processes.
- Analytical and inquisitive by nature.
- Fortune World-s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg-s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP-s Climate Change -A List-
- ID: #50015090
- State: Massachusetts Boston 02108 Boston USA
- City: Boston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-28
- Deadline: 2023-07-26
- Category: Accounting/finance