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Overview GCS Operations Analyst - Senior Technical Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the -bank of banks- - 97% of the world-s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we-re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We-re seeking a future team member for the role of Senior Analyst - Global Client Services to join our Milestone Group team. This role is located in Boston, MA in a hybrid working environment. In this role, you-ll make an impact in the following ways: Data Delivery: Actively monitoring for the arrival of data into our client-s hosted environments and engaging with our hosted clients- Third-Party Administrators (TPAs) should data not arrive before an agreed SLA. TPA Management: Third-Party Administrators (TPAs) stakeholder relationship management incl. forming a call tree for each TPA. Daily Process Monitoring: Monitoring daily processing in each hosted environment and ensure processing is completing in accordance with each client-s SLAs. Analysis of Error Messages: Proactively analysing and actioning any error messages generated in each clients- Production environment on a daily basis. Monitoring Server Utilisation: Active monitoring of PRTG alerts, i.e. monitoring resource usage across database and application servers, and proactively investigating these alerts as they arise for our hosted client base. Release Deployment: Deploying releases and managing change control across hosted environments. Data Process Flows: Detailing all data feeds coming into and out of each hosted clients- environment including expected delivery times and SLAs. Documentation: Create clear and concise procedural documentation for other team members to adhere to and follow relating to our hosted environments. Regular Health Checks: Performing regular health checks on each hosted client-s environment. Monthly Maintenance: Assist with the preparation and execution of monthly server and environment maintenance undertaken across all hosted environments.
Essential Skills and Experience Business Systems Support / Service Desk / System Administrator roles either within or to the financial services industry (2-3 years- experience). Diploma or bachelor-s degree in I.T. or Finance related fields. Competent using tools such as SQL and Excel for the retrieval and analysis of data. Exposure to business systems architecture, system administration, and production support. Exposure to operating and maintaining servers running operating systems such as Windows and Linux. Proven ability in analysing system status information and business data flows; isolating issues, assessing implications and formulating solutions. Sound written and verbal communication skills. Desirable Skills and Experience Previous experience within financial services such as Fund Accounting / Funds Management / Custodial Services / Investment Operations. Experience with AWS, Citrix, RD Web, and Web-based applications. Performing database maintenance activities such as reindexing, running statistics, and performing database backups / restores within SQL Server Management Studio would be highly advantageous. To be successful in this role, we-re seeking the following:- Bachelor's degree in a related discipline or equivalent work experience required
- 6-8 years of experience in technical and customer-support required
- Self-motivated and highly organised; you are ready to take ownership of problems and issues as required.
- Ability to liaise comfortably with clients and internal resources across all geographies and at all levels within the respective organisations.
- A quick learner of new systems and business processes.
- Analytical and inquisitive by nature.
- Fortune World-s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg-s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP-s Climate Change -A List-
- ID: #50015105
- State: Massachusetts Boston 02108 Boston USA
- City: Boston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-28
- Deadline: 2023-07-26
- Category: Systems/networking