GTM Decision Support, Director

Team OverviewThe Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action.Our team operates at the intersection of data, analysis, and strategy:Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisionsDecision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomesBy connecting data to action, our team ensures the organization operates with speed, alignment, and confidence.As a Decision Support Leader, you’ll act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. You’ll balance hands-on analytical rigor with executive-level influence — operating as both the architect and the builder of decision-ready insights.What You’ll DoShape High-Impact DecisionsLead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implicationsSynthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidenceTranslate ambiguity into clarity by grounding decisions in data, logic, and tradeoff transparencyDeliver Analytical and Strategic DepthBuild advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionablePartner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are shortDevelop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritizationInfluence Without AuthorityPartner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational realityBuild trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbersDrive alignment and action across stakeholders through clear, evidence-backed storytelling and presentationElevate Decision Quality Across GTMEstablish repeatable processes, tools, and templates that improve the speed and quality of decision-makingMentor analysts and peers, sharing frameworks and methodologies that raise the analytical barContinuously refine how data, insight, and execution connect — ensuring decisions translate to measurable impactWhat Success Looks LikeExecutives consistently seek your input before making high-stakes GTM decisions.Decision briefs and models clearly articulate “what we know,” “what it means,” and “what we should do”You’re recognized for combining rigorous analysis with sound judgment and pragmatic recommendationsYour work accelerates alignment, reduces rework, and helps the business move faster with conviction