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- Support / troubleshoot a wide range of software applications and hardware systems for our end user community in order to enable them to complete their job
- Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process or triage tickets to other support groups.
- Respond quickly and effectively to requests received through the IT Help Desk
- Manage the onboarding of new users, creating AD, email, application and VPN accounts
- Manage the proper off boarding process when disabling an MBTA account
- Provide remote access/VPN support and training
- Utilize remote control to take over of a user's desktop in order to resolve issues
- Respond to each inquiry, whether from a customer, vendor or coworker in a professional and courteous manner
- Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues.
- Be an advocate for the end user to ensure he or she receives high quality and timely service and support from the entire IT organization.
- Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-discrimination, and Anti-Harassment, and Anti-Retaliation policies.
- Perform related duties and projects as assigned
- Outstanding troubleshooting skills
- Have excellent customer service skills
- Be able to work as part of a team
- Two (2) years of experience in help desk support or related experience.
- High School Degree or equivalent
- The ability to learn new technologies and applications.
- Possess solid written and verbal communication skills.
- Be a mature, self-motivated, professional able to work in a fast paced, changing environment.
- The ability to pass: background screenings, a Criminal Offender Record Information (CORI) check
- Have a satisfactory work record including overall employment, job performance, discipline and safety records. The ability to work effectively with a diverse workforce.
- A Bachelor's or Associates Degree from an accredited institution in Computer Science, Business or a related field.
- Certifications for supporting PC hardware and software.
- ID: #49573746
- State: Massachusetts Boston 02117 Boston USA
- City: Boston
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2023-03-28
- Deadline: 2023-05-26
- Category: Et cetera