Help Desk Specialist - MA- job vacancy

Vacancy expired!

Position: Help Desk Specialist

Location: Quincy, MA

Required Competencies:

Core - Customer service values and strengths, communication skills, ability to work effectively independently and within a team.
Confidence - (honesty, integrity, inspire others, commitment, passion)
Technical – Strong technical skills and knowledge needed for an IT service delivery role.
General - Combination of abilities, motivations, and traits required to perform effectively in a wide range of Information Technology jobs. (Communication skills, teamwork, presentation, creativity)

Required Qualifications:

In-depth knowledge and concepts of computer hardware and software within a Microsoft Windows environment.
Excellent customer service skills.
Ability to logically troubleshoot and resolve complex technology issues.
Ability to exercise sound judgment and work independently.
Ability to establish rapport with others.
Ability to prepare and use technical documentation and flow charts.
Ability to manage assigned vendors when problems are escalated.
Demonstrate ownership of the support ticket lifecycle.
1-3 Years of Tier 1 PC/Computer support.
Prioritize effectively and work efficiently with little supervision
Knowledge of servers and networking technology a plus.
Project management experience a plus.

Duties:

Image, install and troubleshoot PC's, laptops and tablets at Client offices (for example: RMV Service Centers, Highway Offices, Aeronautics, and Client shared services)
Install, configure, and deploy software and hardware. (Windows10, Office 365, Client/Lenovo hardware)
Install, configure and troubleshoot peripherals such as printers, scanners and pinpads.
Use software utilities/tools to maintain user accounts this includes changing passwords for email and accounts.
Utilize remote tools to troubleshoot, diagnose and resolve end user issues. (Goverlan, GoToAssist, Logmein)
Research all pertinent information (logs, tech specs, white papers, Google, etc.) to provide resolution for known customer issues and/or develop, test and deploy customer solutions with guidance from IT Management.

Help Desk Specialist - 99MA22-01879