Implementation Manager I

17 Nov 2024

Vacancy expired!

Job Description

The Role:

The Implementation Manager is responsible for running product implementations of two of PayScale's core products - Insight Lab and Team. This role is a part of our Product Implementation group within the Customer Success Team.

In this role, this individual will:

  • Lead one-on-one product implementations in partnership with Customer Success Manager for customers utilizing PayScale Insight Lab
  • Conduct one-to-many product implementation sessions for customers utilizing PayScale Team
  • Be responsible for the successful product implementation of new PayScale Insight Lab and Team customers
  • Collaborate with the broader Product Implementation group to ensure timely implementation and drive early product value for new customers
  • Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation

The

Person:

The ideal individual for this opportunity brings the following to the table:

  • Ability to work successfully, independently, and take ownership of problem solving
  • Ability to run full cycle implementation projects
  • An aptitude for adapting communication style to fit the customer needs
  • An ability to flex to changing customer priorities within the lens of product implementation
  • A customer first mentality with a focus on long term customer goals and business goals

Qualifications

The

Requirements:

  • Experience in a customer facing role in a SaaS product organization required
  • Experience in product support, implementation, or project coordination required
  • Experience with Salesforce or similar CRM desired

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

  • Unlimited Paid Time Off policy
  • 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
  • Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
  • Medical
  • Dependent Care (can be used towards day care costs!)
  • Parking
  • Transit
  • Long Term Disability, Short Term Disability, and Company-paid Life Insurance
  • Maternity and Paternity Leave
  • 10 paid holidays!
  • Summer office closure, entire week of July 4th
  • 401k with company match, vests immediately

  • ID: #22927277
  • State: Massachusetts Boston 02108 Boston USA
  • City: Boston
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-11-17
  • Deadline: 2022-01-15
  • Category: Et cetera