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Description The ESM intern would work closely with each of the functional areas of the overall ESM teams: Service Operational Management, Platform Administration and Governance, and Platform Development.Support tasks:• Support Queue Management - Incident and catalog tasks (Assignment groups: IT Service Operations Management and Enterprise Service Management groups• Documentation support for build out of ServiceNow admin knowledge articlesAnalysis tasks:• Assist with additional manual testing (KTLO work)• Shadowing BAs on demand requirement sessions, documentation of requirements using defined templates• Test case review/updatesDevelopment tasks:• For simple workflow catalog requests, document technical approach and configure request form and workflow. (training and oversight given for technical approach and adherence to standards)
Assistance with Portfolio projects:• Virtual Agent user testing• Instance release upgrade - assist with regression testingQualifications Must be located in Lowell, Massachusetts or within a commutable distance.High School Diploma or equivalent working towards an associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, Information Security, or related field•Excellent written and communication skills•Ability to work under minimal supervisionCompany Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careersEEO StatementEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination ProvisionUKG participates in E-Verify. View the E-Verify posters here.Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.- ID: #43219053
- State: Massachusetts Lowell 01850 Lowell USA
- City: Lowell
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-18
- Deadline: 2022-08-16
- Category: Et cetera