IT Finance Business Analyst

WHAT YOU'LL DO The IT Finance Business Analyst (Operation Engineer) is a position within BCG's Finance Tribe. Overall, the Finance Tribe supports the Global Functions of Finance and Operations groups in addition to the respective IT development resources. The responsibilities of the Finance Tribe include enabling efficient processes within the Global Functions; developing, enhancing and integrating applications used by the Global Functions; and supporting the application user audience to optimize the management of the business. As part of Finance Tribe, this role will focus on supporting systems and processes for the Finance Global Function and will act as a bridge between Finance and the IT organization.

• Work directly with the Finance System regional product owners and product analysts in America, Europe and Asia Pacific to understand regional system issues and collect input on future changes. Provide direct application support for a cluster of finance applications.
• Work with the Finance Product Squads to track, manage and help implement application changes either in the form of support fixes or system improvements via Service Now & JIRA tools.
• Actively monitor and resolve user support issues, working closely with the Finance Functional Teams and other squads
• Assist in answering end user procedural and system questions
• Manage and implement application configurations and/or administrative setup configurations in the application as required.

• Effective problem solving, analytical skills and decision making.
• Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with the Finance applications
• Develop a detailed understanding of the Finance system application portfolio, including functional and technical dependencies between systems
• Good working exposure on Service now, Jira.
• Have working knowledge of Agile processes and managing/working with Agile teams- specifically knowledge of using JIRA, Agile with both Kanban and Scrum methodologies
• Have overall responsibility for the health of the core Finance applications, in terms of quality of operational effectiveness from a functional & technical standpoint
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
• Exceptional work management, organization and planning
• Demonstrated customer services and business orientation

• Bachelor's degree, preferably in Information Systems, Accounting or Finance

• Minimum of 3 years of applicable experience supporting or implementing financial applications
• Experience at BCG or other global, professional services firm in a Business Analyst role preferred
• Proven ability of working in challenging technical, customized and packaged software.

• Combination of Finance process (Payables, Receivables, Project Accounting etc) and Finance systems experience
• Ability to develop a detailed understanding of Finance system functionality in order to serve as a subject matter expert within the team.
• Ability to develop and manage small project plans
• Balance of strong business process knowledge and technical system knowledge
• Prior experience with enterprise software and business intelligence solutions required (Oracle Financials and Business Objects preferred)
• Prior experience working with 3rd party application vendors and consulting vendor agencies
• Demonstrated experience resolving complex business and application problems

• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Proficiency with large enterprise applications (e.g. Oracle EBS )
• Proficiency with SQL (a plus)